Privacy Policy
How EduDues collects, protects, and handles student information across our educational portals and digital services.
1. Introduction
EduDues (“we”, “us”, or “our”) respects the privacy of our website visitors, students, and educators. This Privacy Policy details the types of personal data we collect, why we collect it, how it is safeguarded, and your rights concerning your personal information under the Information Technology Act, 2000 and related data privacy rules in India.
2. Information We Collect
We only collect information necessary to provide seamless board exam prep materials and educational services:
- Personal Identifiers: Name, email address, and phone number when submitting inquiries via contact forms or purchasing study notes from our store.
- Billing & Transaction Details: Payment confirmation and order identification when buying e-books or test series (payment processing is handled directly by encrypted third-party payment gateways; we never store your debit/credit card or UPI PINs).
- Technical & Analytical Logs: IP address, browser type, device information, and anonymous usage patterns to optimize mobile learning speeds and layout performance.
3. How We Use Your Data
Your data is used strictly for legitimate educational and administrative purposes:
- To deliver purchased e-books, question banks, and notes to your verified email address.
- To respond to your academic or support queries submitted via our contact forms.
- To notify you about critical WBBSE board updates, routine changes, and free video lessons.
- To detect and prevent fraudulent transactions or unlawful replication of proprietary study material.
4. Cookies and Web Tracking
EduDues uses standard cookies and browser caching to ensure your session remains stable, fast, and optimized across mobile and desktop devices. You can choose to disable cookies through your browser settings, though certain store checkout and download features may experience latency.
5. Data Protection and Third Parties
We do not sell, rent, or trade student contact details to marketing agencies or third-party advertisers. Information is only shared with authorized service providers (such as secure email delivery servers, encrypted payment aggregators, and cloud hosting infrastructure) strictly to execute EduDues services.
6. Contact & Grievance Redressal
For any queries, privacy concerns, or data deletion requests, you can contact our designated support team directly:
Email: contact@edudues.com
Phone: +91 9749242380
Address: Canning, South 24 Parganas, West Bengal, India