Refund & Cancellation Policy
Clear guidelines regarding payments, digital product downloads, and duplicate payment resolution on EduDues Store.
1. Digital Products Nature (E-Books & Notes)
EduDues provides downloadable digital study materials, including WBBSE Madhyamik chapter notes, previous year question banks, test series papers, and spoken English e-books. Because digital files are delivered instantly and cannot be physically returned once downloaded or accessed, all sales of digital educational products are generally non-refundable.
💡 Please Verify Before Purchasing
We encourage students and parents to carefully review the chapter syllabus, sample previews, and product descriptions provided on the store page prior to finalizing payment.
2. Exceptional Circumstances Eligible for Refund
Notwithstanding the general rule, EduDues is committed to fair treatment and will approve refunds or store credits under the following verifiable conditions:
- Duplicate Transactions: If your bank account or UPI was charged multiple times for the exact same order due to a network glitch during checkout.
- Defective or Corrupted Files: If a downloaded PDF file is corrupted, unreadable, or missing pages, and our technical support team is unable to provide a functional replacement within 48 hours of reporting.
- Failed Delivery: If payment was debited but the automated download link or email delivery failed to reach you, and our support team could not manually issue the material within 24 hours.
3. Refund Request Procedure
To claim a refund under eligible circumstances, submit a formal request within 5 business days of purchase:
- Send an email to contact@edudues.com with the subject line:
Refund Request - [Your Order ID]. - Attach your payment receipt, registered email ID, and a screenshot showing the transaction or file issue.
- Our administrative team reviews claims within 48 business hours. Once verified and approved, refunds are credited back to the original source (Bank/UPI) within 5–7 working days as per standard banking processing windows.
4. Free Educational Courses
All video lectures, previous year question walkthroughs, and YouTube playlists accessible via edudues.com are 100% free of charge. No monetary charges or cancellation terms apply to any publicly streamed content.